1. Exploration and Discovery
...or "having a good chat"
Each new project should definitely start with hello, probably involve coffee, and maybe even include a good biscuit. No-one knows your business or your customers better than you do, and I want to learn as much as possible about both.
The process starts with gaining an understanding of your value proposition, identifying your customers and their needs, and establishing your goals. Equipped with this information I am able to form a strategy and implement the most appropriate solutions to ensure those goals are met.